Legal Information
Privacy Policy
Kali Soul and Skin Ltd respects your privacy. This policy explains how we collect, use and protect the personal and health information you share with us when booking holistic and aesthetic treatments.
Information we collect. We collect your name, contact details, address for mobile appointments, and relevant medical history, allergies and consent records required to deliver safe, nurse-led care.
How we use it. Your information is used to manage bookings, assess treatment suitability, keep clinical records, and contact you about your appointments. We never sell your data.
Storage and security. Health data is treated as special category data and stored securely with restricted access. Records are kept only as long as required by professional and legal obligations.
Your rights. You may request access to, correction of, or deletion of your personal data, or withdraw consent for marketing at any time, by contacting Kali Soul and Skin Ltd.
COMPLIANCE
Cookie Policy
Kali Soul and Skin Ltd uses cookies and similar technologies on this website to help it function properly, to remember your preferences and to understand how visitors use our pages. Cookies are small text files stored on your device when you visit a website.
- Essential cookies – required for core features such as secure booking and page navigation.
- Functional cookies – remember choices you make to improve your experience.
- Analytics cookies – help us understand visitor numbers and how the site is used, so we can improve it.
Non-essential cookies are only used with your consent. You can accept, decline or withdraw consent at any time through the cookie banner or your browser settings. Blocking some cookies may affect how parts of the site work. If you have any questions about how we use cookies, please contact us.
Booking Terms
General Appointments
All appointments with Kali Soul and Skin Ltd are booked subject to availability and are confirmed once you receive a booking confirmation. Please provide accurate contact details and the address where your mobile treatment will take place, and ensure a clean, safe and well-lit space is available. Arriving late or being unavailable at the scheduled time may shorten your treatment so that subsequent appointments are not affected. Prices are as stated at the time of booking, and any deposit requirements will be confirmed with your booking.
Clinical Safety
As a nurse-led service, your safety comes first. A consultation and medical history review are required before any aesthetic treatment, and you must disclose all relevant health conditions, medications, allergies and pregnancy or breastfeeding status. We reserve the right to decline or postpone treatment where it is not clinically appropriate. Treatments are only carried out after informed consent has been given, and aftercare guidance will be provided which should be followed carefully.
Cancellation Policy
Please give at least 24 hours' notice if you need to cancel or reschedule your appointment.
- Cancellations or changes made with 24 hours' notice or more can be rescheduled free of charge.
- Cancellations made with less than 24 hours' notice, or missed appointments, may incur a charge or loss of any deposit paid.
- As a mobile service, if you are not available at the agreed address and time, the appointment may be treated as a missed appointment.
- If we need to cancel for any reason, we will contact you as soon as possible to rearrange, and any deposit will be refunded or carried forward.
- To cancel or reschedule, please contact Kali Soul and Skin Ltd directly using the details provided at booking.
Section 05
Mandatory Treatment Consent
Before any aesthetic or holistic treatment, every client completes a full medical history and consultation with a registered nurse. Treatment will only go ahead once written, informed consent has been given.
Consent covers the expected results, possible side effects, risks and alternatives of your chosen treatment. You may ask questions or withdraw consent at any time before treatment begins. Clients must be 18 or over, and we may decline treatment where it is not clinically appropriate.
Aftercare Instructions
You will receive personalised written aftercare following your appointment. Please follow it closely to support healing and achieve the best possible results.
For the first 24–48 hours, avoid make-up on treated areas, strenuous exercise, saunas, alcohol and direct sun exposure. Keep the skin clean, avoid touching or massaging treated areas, and use SPF daily.
Mild redness, swelling or tenderness can be normal. If you experience severe pain, spreading redness, changes in vision or any symptom that concerns you, contact us immediately or seek urgent medical care.